Since the young person moved to Virtue Health Services, I have been pleased with the support and care that they have received from all members of staff. I have been impressed with the good communication which has meant I have been kept up to date at all times with anything that needs to be passed on. There are good policies and procedures in place and compared to other residential units where I have young people placed, Virtue have always been proactive in keeping me updated as quickly as possible.
The team have engaged very well with the guest, treating them with respect and accepting them for the person they are. I am also pleased with the level of support with his education, and allowing his social time to be managed well. Staff are always friendly and welcoming and I feel safe coming to placement as you are dealing with COVID protocols in an effective way.
I feel the reason that this young person has settled so well is down the positive way that the whole staff team have engaged.